Returns & Refunds Policy
Returns & Refunds Policy
Returns
We accept returns for unworn items in their original condition and packaging within 30 days of delivery. Please ensure:
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Items are unused, unwashed, and returned with all original tags and packaging.
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The product shows no signs of damage or misuse.
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Hygiene-sensitive items must be thoroughly cleaned before return.
To initiate a return, please email Support@hiccupsandco.com with the following details:
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Your order number
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Reason for return
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Photo of the item (if damaged)
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Your name and delivery address
We will respond with the return address and next steps. Please do not send your item back to the sender’s address without confirmation.
Note: Return postage is the responsibility of the customer.
Refunds
Once your returned item is received and inspected, we’ll notify you of the status. If approved:
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Refunds will be issued to the original payment method.
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It may take up to 10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping costs are non-refundable unless the item was faulty or sent in error.
Defective or Incorrect Items
If you’ve received a damaged or incorrect product, please contact us within 48 hours of delivery. We’ll work quickly to resolve the issue, including sending a replacement or issuing a refund.
If you have any questions or need assistance with a return or refund, please reach out to our customer service team at Support@hiccupsandco.com. We're here to help!
