Safe payment on our website
Love it or Return it
Helps keep feet fresh and comfy
A lovely everyday gift for little ones
Frequently Asked Questions
Shipping & Delivery
Returns & Refunds
Ordering & Product Info
Do you offer free shipping?
Yes. Hiccups and Co offers free shipping on orders over £40 / US $60 / AU $80. Standard shipping is available for orders below this threshold.
How long does delivery take?
Orders are processed within 1–3 business days. After processing, delivery generally takes 6–14 business days. While most orders arrive sooner, this timeframe allows for variations due to postal service and location. If you need same‑day dispatch, contact our customer service team and we’ll do our best to help
How can I track my order?
Once your order has been shipped, you’ll receive tracking details via email. You can also use the “Track Your Order” link on our website to get real‑time updates. If you have any questions about your order status, feel free to reach out to our support team
What is your money‑back guarantee?
We stand behind the quality of our products and offer a 60‑Day Money‑Back Guarantee. If you’re not completely satisfied with your purchase, you can return it within 60 days for a full refund – no questions asked. Please note that return shipping costs are the responsibility of the customer
What is your return policy?
We accept returns for unworn, unwashed items in their original condition and packaging within 60 days of delivery. To start a return, email support@hiccupsandco.com with your order number, reason for return and (if applicable) a photo of the item. Our team will provide you with the return address and instructions please don’t send items back without confirmation
When will I receive my refund?
After we receive and inspect your returned item, we’ll notify you of the outcome. If the return is approved, a refund will be issued to your original payment method and may take up to 10 business days to appear in your account. Original shipping costs are not refundable unless the item was faulty or sent in error.
Can I change or cancel my order?
We process orders quickly to ensure prompt delivery. If you need to make a change or cancel your order, please contact us as soon as possible. Although we’ll do our best to accommodate your request, we cannot guarantee changes once an order has been processed.
Are your products safe for babies and toddlers?
Absolutely. Hiccups and Co specialises in “Safe Baby & Toddler Friendly Products”. Our items are designed with high‑quality, non‑toxic materials and have been loved by parents and approved by experts, so you can shop with confidence.
What payment methods do you accept?
We accept major credit and debit cards (such as Visa, MasterCard and American Express) as well as secure digital payment options like Apple Pay, Google Pay, PayPal, Klarna and Shop Pay. All payment information is encrypted for your security.
How can I contact you?
If you have any questions or need assistance, our customer service team is here to help. Please email us at support@hiccupsandco.com. You can also use the “Contact Us” form on our website for quick support.
Do you have a size guide?
Yes. Many of our clothing items include a detailed size chart on the product page to help you choose the best fit. If you’re unsure, feel free to reach out to our support team for personalised advice.
Can I change or cancel my order?
We process orders quickly to ensure prompt delivery. If you need to make a change or cancel your order, please contact us as soon as possible. Although we’ll do our best to accommodate your request, we cannot guarantee changes once an order has been processed.
